BAL-IT provides reliable, professional at-home and remote IT support for laptops, PCs, tablets and phones.
Based in the Vale of Glamorgan. In-person visits and secure remote assistance are available to suit your needs.
BAL-IT provides friendly, local IT support with a strong focus on helping people use their technology safely, confidently, and without frustration. We understand that devices play an important role in everyday life, and our priority is to support and protect our clients as they interact with their technology on a daily basis.
With over 10 years of industry experience and more than 20 years of personal IT knowledge, our team brings professional-grade problem solving into the home support environment. This blend of real-world experience puts us in a strong position to assist with a wide range of technology issues while maintaining a consistently high standard of service.
We take pride in explaining solutions clearly and without unnecessary jargon, ensuring our clients always understand what has been done and why. Our team is professional, patient, and respectful of your home, time, and privacy.
As a locally based service, we focus on building long-term relationships with the people and communities we support. Whether you need help with a one-off issue or ongoing support, BAL-IT is here to help.
Technology should make life easier, not harder. We provide clear, patient, one-to-one IT support for your home — in person or remotely — without confusing jargon.
We fix slow or unreliable internet, improve Wi-Fi coverage, and set up home networks so all your devices work smoothly for streaming, work, and everyday use.
From new devices to everyday problems, we support laptops, desktops, tablets, phones, printers, and smart home technology — with clear explanations included.
One-to-one guidance tailored to you. We help you build confidence using your technology at a comfortable pace, whether you’re learning the basics or new features.
We remove viruses and malware and improve your device security to help keep your systems running safely and reliably.
Practical advice to help protect your devices and personal information, avoid scams, and stay safe online with simple, effective steps.
If it plugs in or connects to the internet, we can usually help — from software issues and backups to general troubleshooting.
We offer a free 15 minute remote consultation where we discuss your needs and whether we are likely to be able to help. Our standard pricing is £45/hour for remote and in person calls after that. For in person visits, ff you are more than 30 minutes from our facility in Llantwit Major we will charge a minimum £15 (20 minutes) transport cost, this will be included in the first hour of support.
📧 information@bal-it.co.uk 📞 07721762696